![]() ![]() Older devices have to be connected to 2.4G networks only. Connect your home device(s) by connecting to the 5G network if supported.Once they can send in a signal, they will guide you through setting up the rest of the activation process.Give them the MAC address and Serial Number.Tell the representative that you want to replace your Comcast modem with your device.Dial the customer servicenumber provided on the Comcast website.It should be on the device generally next to the mac address. Take a note of your device serial number.It could be either on the packaging or on a label sticker on the device itself. It is made up of numbers and characters and is of the format xx‑xx‑xx‑xx‑xx‑xx. Take a note of the MAC address in your new device.Call Customer service if you run into issues.Follow the steps in the phone app for setup and activation.Activate your new modem by one of the following methods.Buy a compatible device officially supported by Comcast.How To Replace A Modem? Replace A Comcast Modem ![]()
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